https://lumarestore.com/

Privacy Policy

Last updated: May 2026

At LumaRestore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Visit our website
Place an order
Create an account
Contact customer support
Subscribe to emails or offers
Interact with our advertisements or website tracking tools

The information we collect may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
IP address
Device and browser information
Website usage data
Communication history with us

We do not store your full payment card details. Payments are processed securely by trusted third-party payment providers.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Respond to questions and requests
Improve our website, products, and customer experience
Prevent fraud and protect our website
Send marketing emails, offers, or updates if you have opted in
Measure advertising performance
Comply with legal, tax, and accounting obligations

We only use your information when we have a valid reason to do so, such as fulfilling an order, providing support, improving our services, or complying with legal requirements.

3. Payment Information

All payments are processed through secure third-party payment processors. We do not directly store your full credit card or debit card details on our servers.

Your payment provider may collect and process payment information according to their own privacy policy and security standards.

4. Shipping and Order Fulfillment

To deliver your order, we may share necessary information with shipping providers, fulfillment partners, and delivery services. This may include your name, shipping address, phone number, email address, and order details.

This information is used only for order fulfillment, delivery, tracking, and related customer service.

5. Email Marketing

If you subscribe to our emails or choose to receive updates from LumaRestore, we may send you promotional emails, product updates, wellness content, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

We do not sell your email address to third parties.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Improve website functionality
Remember your preferences
Understand how visitors use our website
Measure advertising performance
Improve marketing campaigns
Support retargeting and analytics

These technologies may be used by platforms such as Google, Meta/Facebook, TikTok, or other advertising and analytics providers.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect parts of the website experience.

7. Advertising and Analytics

We may use third-party advertising and analytics tools to understand website behavior, improve our marketing, and show relevant ads.

These tools may collect information such as:

Pages viewed
Time spent on the website
Products viewed
Add-to-cart events
Checkout activity
Device type
Browser type
IP address
Ad interactions

This helps us improve the website experience and understand which marketing campaigns are effective.

8. How We Share Your Information

We may share your information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting providers
Email marketing platforms
Analytics providers
Advertising platforms
Customer support tools
Fraud prevention services
Legal, tax, or compliance advisors

We only share information that is necessary for these services to function.

We do not sell your personal information.

9. International Data Transfers

Depending on where you are located and which service providers we use, your information may be processed or stored in countries outside your country of residence.

When this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

10. Data Retention

We keep personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal, tax, and accounting obligations
Resolve disputes
Prevent fraud
Improve our services

When information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

11. How We Protect Your Information

We use reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include secure payment processing, SSL encryption, access controls, and trusted service providers.

However, no website or online system can guarantee complete security.

12. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to certain processing
Request restriction of processing
Withdraw marketing consent
Request a copy of your personal information
Complain to a data protection authority

To make a privacy request, please contact us using the details below.

13. Children’s Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take appropriate steps to delete it.

14. Health and Wellness Information

LumaRestore offers wellness products and educational content. We do not intentionally collect sensitive medical information unless you voluntarily provide it when contacting us.

Please do not send us private medical information. Our products and website content are not intended to diagnose, treat, cure, or prevent any disease.

15. Third-Party Links

Our website may contain links to third-party websites, including articles, research sources, payment providers, delivery partners, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

LumaRestore
Email: support@lumarestore.com
Website: https://lumarestore.com