Terms of Service

Last updated: May 2026

These Terms explain how LumaRestore handles orders, product use, shipping, returns, warranty support, and customer responsibilities.

Welcome to LumaRestore. These Terms of Service explain the rules and conditions that apply when you visit our website, purchase our products, or use our services.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from us.

1. Company Information

This website is operated by LumaRestore.

Throughout the site, the terms “we”, “us”, and “our” refer to LumaRestore. The terms “you” and “customer” refer to the person visiting our website, placing an order, or using our services.

Website: https://lumarestore.com
Email: support@lumarestore.com

2. Our Products

LumaRestore offers red light therapy and wellness products designed for simple at-home use.

We do our best to keep product descriptions, specifications, pricing, images, availability, and product information accurate and up to date. However, we do not guarantee that all information on the website will always be complete, current, or error-free.

Product images are used for presentation purposes. The product you receive may vary slightly due to lighting, screen settings, manufacturing updates, accessories, packaging, or supplier improvements.

3. Wellness Disclaimer

LumaRestore products are wellness devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information on our website is provided for general educational and wellness purposes only. It should not be considered medical advice.

You should consult a qualified healthcare professional before using red light therapy if you:

Are pregnant
Have a medical condition
Use medication that increases light sensitivity
Have a history of skin sensitivity or light sensitivity
Have recently had surgery or medical treatment
Are unsure whether red light therapy is suitable for you

Use of our products is at your own discretion and responsibility.

4. Orders and Payment

When you place an order, you agree that all information provided is accurate, complete, and up to date.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Suspected fraud
Incorrect pricing or product information
Payment issues
Stock availability
Shipping restrictions
Abuse of promotions or discounts
Errors in customer information

Payment must be completed at checkout before an order is processed.

We do not store your full payment card details. Payments are handled securely by third-party payment providers.

5. Pricing, Taxes, and Availability

All prices are displayed on the website and may change without notice.

Where applicable, taxes may be included in the displayed price or calculated according to the settings shown at checkout.

We reserve the right to update product prices, offers, promotions, shipping costs, and availability at any time.

If a pricing error occurs, we may cancel or adjust the affected order and contact you before proceeding.

6. Shipping

We aim to process and ship orders as quickly as possible.

Delivery times are estimates and may vary due to:

Carrier delays
Customs processing
High order volume
Incorrect shipping information
Weather or operational delays
International shipping conditions
Product availability

Once an order has been shipped, delivery is handled by the shipping carrier. LumaRestore is not responsible for delays caused by the carrier, customs, or incorrect delivery information provided by the customer.

Customers are responsible for ensuring that their shipping address is correct before placing an order.

7. International Orders, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country.

These fees are the responsibility of the customer unless otherwise stated at checkout.

LumaRestore is not responsible for delays caused by customs or import processing.

8. Returns and Refunds

We want customers to feel confident when ordering from LumaRestore.

Eligible products may be returned according to our Shipping & Returns Policy. The return period, return conditions, and refund process are explained on our Shipping & Returns page.

To request a return, customers must contact us before sending any product back.

Returned products should normally be:

Returned within the stated return period
In acceptable condition
Returned with original packaging and included accessories where applicable
Not damaged due to misuse, neglect, improper storage, or improper handling

We reserve the right to refuse returns that do not meet our return conditions.

Refunds are usually issued to the original payment method after the returned product has been received and inspected.

9. 30-Day Home Trial

If a 30-Day Home Trial is offered, it allows customers to try eligible LumaRestore products at home for up to 30 days from the date of delivery.

If the product is not the right fit for your routine, contact us within 30 days of delivery and we will guide you through the return process.

The product must be used responsibly and returned according to our return instructions.

The 30-Day Home Trial does not cover damage caused by misuse, neglect, improper storage, unauthorized modification, or failure to follow product instructions.

Specific trial conditions may vary by product, location, or promotion.

10. 1-Year Warranty

Eligible LumaRestore products may include a 1-Year Warranty.

The warranty is designed to provide support for manufacturing defects or product faults that occur under normal use.

The warranty does not cover:

Accidental damage
Water damage
Misuse or abuse
Unauthorized repairs or modifications
Normal cosmetic wear and tear
Damage from improper storage or handling
Damage caused by using the product outside the provided instructions
Loss, theft, or misuse by third parties

To make a warranty claim, you may be required to provide:

Order number
Proof of purchase
Photos or videos showing the issue
A description of the fault

Warranty approval is subject to review.

11. Product Use and Safety

You agree to use LumaRestore products only as instructed and for their intended purpose.

You should read any product instructions, warnings, and safety information before use.

Do not use our products in a way that may cause harm, damage, or unsafe conditions.

Keep electrical products away from water unless the product instructions clearly state otherwise.

Do not allow children to use the product without adult supervision.

12. RoHS Quality Standard

Where stated, LumaRestore products are built with RoHS quality standards in mind.

RoHS relates to restrictions on certain hazardous substances in electrical and electronic products.

Any RoHS-related statement refers to product quality and supplier documentation available for relevant products. It does not imply medical approval, performance guarantees, or endorsement by a government agency.

13. Results and Customer Experience

Individual results may vary.

LumaRestore does not guarantee specific results related to skin appearance, recovery, relaxation, sleep, pain, energy, or wellness outcomes.

Customer experiences may depend on consistency of use, lifestyle, product type, personal health, and other individual factors.

Any testimonials, reviews, or customer stories shown on our website represent individual experiences and do not guarantee that all customers will have the same results.

14. Website Content

All content on this website, including text, images, graphics, logos, product names, videos, icons, design, and layout, is owned by or licensed to LumaRestore unless otherwise stated.

You may not copy, reproduce, sell, distribute, modify, or use our content for commercial purposes without written permission.

15. Third-Party Links and Sources

Our website may include links to third-party websites, articles, research pages, media sources, payment providers, social media platforms, or other external resources.

These links are provided for convenience, education, or transparency.

We are not responsible for the content, accuracy, policies, security, or practices of third-party websites.

Any third-party mentions of red light therapy refer to the category in general and do not imply endorsement of LumaRestore unless clearly stated.

16. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, testimonials, or other content to us, you agree that we may use, edit, publish, display, or share that content for business, marketing, or customer support purposes, unless prohibited by law.

You agree not to submit content that is false, abusive, offensive, illegal, misleading, or violates the rights of others.

We reserve the right to remove or refuse content at our discretion.

17. Promotions and Discounts

Promotions, discount codes, bundles, and special offers may be limited by time, availability, location, product type, or customer eligibility.

We reserve the right to modify, cancel, or refuse promotions at any time.

Discount codes may not be combined unless clearly stated.

18. Account and Website Security

You are responsible for maintaining the confidentiality of any account information, login details, or order access information.

You agree not to misuse the website, attempt unauthorized access, interfere with website security, or engage in fraudulent activity.

We reserve the right to restrict access, cancel orders, or take appropriate action if suspicious or harmful activity is detected.

19. Limitation of Liability

To the fullest extent permitted by law, LumaRestore is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to:

Loss of income
Loss of data
Business interruption
Personal misuse of products
Third-party delays
Website errors or downtime
Delivery delays outside our control

Our total liability is limited to the amount paid for the product or service involved in the claim, unless otherwise required by law.

20. Indemnification

You agree to indemnify and hold LumaRestore harmless from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of our website
Your misuse of our products
Your violation of these Terms of Service
Your violation of any law or third-party rights
Your submission of false, misleading, or unlawful information

21. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping details, or other content.

We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice.

22. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

23. Governing Law

These Terms of Service are governed by the laws applicable to the business operating LumaRestore, unless otherwise required by consumer protection laws in your country or region.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

24. Contact Us

If you have questions about these Terms of Service, your order, warranty, returns, or product use, please contact us:

LumaRestore
Email: support@lumarestore.com
Website: https://lumarestore.com