Shipping & Returns

Last updated: May 2026

At LumaRestore, we want your experience to feel simple, secure, and transparent from the moment you place your order to the moment your device arrives.

Shipping

Estimated shipping time is 5-10 days.

All LumaRestore orders include tracked delivery, so you can follow your package from dispatch to arrival.

Once your order has been processed, you will receive a shipping confirmation by email with tracking details when available.

Delivery times may vary depending on your location, product availability, carrier performance, customs processing, and other conditions outside our control.

Estimated delivery times are provided as guidance only and are not guaranteed unless clearly stated at checkout.

Order Processing

Orders are usually processed as quickly as possible after payment has been confirmed.

During periods of high demand, product launches, holidays, or supplier delays, processing times may be longer than usual.

If there is an unexpected delay with your order, we will do our best to keep you informed.

International Orders

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

LumaRestore is not responsible for customs delays, import restrictions, or additional local charges applied by your country.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If an order is delayed, returned, or lost because of incorrect shipping information provided by the customer, LumaRestore may not be responsible for replacement shipping costs.

If you notice a mistake in your shipping details, contact us as soon as possible at:

support@lumarestore.com

Returns

Your order is protected by our 30-Day Home Trial.

If your LumaRestore product is not the right fit for your routine, contact us within 30 days of delivery and we will guide you through the return process.

Before sending any product back, please contact us first so we can provide the correct return instructions.

Return Eligibility

To be eligible for a return, products should normally be:

Returned within 30 days of delivery
Returned in original condition
Returned with original packaging where possible
Returned with included accessories where applicable
Free from damage caused by misuse, neglect, improper storage, or unauthorized modification

We reserve the right to refuse returns that do not meet the return conditions.

Return Shipping

Customers may be responsible for return shipping unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or videos of the issue.

Refunds

Refunds are usually issued to the original payment method after the returned product has been received and inspected.

Refund processing times may vary depending on your payment provider or bank.

Shipping fees, duties, taxes, and return shipping costs may not be refundable unless required by law or unless the issue was caused by an error on our side.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

Your order number
A short description of the issue
Clear photos or videos of the product, packaging, and any visible damage

We will review the issue and help you with the next steps.

1-Year Warranty

Eligible LumaRestore products may include a 1-Year Warranty for manufacturing defects or product faults under normal use.

The warranty does not cover accidental damage, misuse, water damage, unauthorized repairs, normal cosmetic wear, improper storage, or use outside the provided instructions.

To request warranty support, contact us with your order number, proof of purchase, and photos or videos showing the issue.

RoHS Quality Standard

Where stated, LumaRestore products are built with RoHS quality standards in mind.

RoHS relates to restrictions on certain hazardous substances in electrical and electronic products.

RoHS-related statements refer to product quality and supplier documentation for relevant products. They do not imply medical approval, treatment claims, or endorsement by a government agency.

Need Help?

For shipping, returns, or warranty support, contact us at:

support@lumarestore.com

We usually respond within 1–2 business days.